Virtual Assistant
at Your Service
Welcome to Twala Admin Co! Your trusted partner in efficient administration solutions that empower your business to thrive.
Hi, I'm Frances,
a Skilled Administrative Support Professional
With over 15 years of experience, I am a professional Virtual Assistant specializing in various aspects of administration and bookkeeping. My extensive background enables me to efficiently manage tasks, streamline processes, and support businesses in achieving their goals. I am dedicated to delivering high-quality work and maintaining strong communication with clients to ensure their needs are met effectively. Let me help you take your business to the next level with my expertise and commitment to excellence.
What Services I Can Offer You?
As a Virtual Assistant, I pride myself on being organized, dependable, and enthusiastic. I thrive on ticking off tasks from my to-do list, ensuring everything runs smoothly behind the. While you focus on growing your business, I’ll handle the details, giving you the freedom to enjoy worry-free weekends. Let’s make life easier together!
Inbox Management
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Email screening
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Sorting
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Flagging important messages
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Responding to routine inquiries
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Archiving and organizing emails into folders
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Setting up email filters and rules
Calendar Managment
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Scheduling appointments and meetings
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Sending meeting invitations and reminders
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Coordinating multiple calendars
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Rescheduling appointments
General Admin Support
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Data entry and organization
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Document formatting and preparation (e.g., reports, presentations)
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Basic research tasks,
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Transcribing notes or audio (single person only, needs to be clear)
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Creating and maintaining databases
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Basic travel arrangements - local
Customer Communication (Non-Sales)
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Answering customer service calls
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Responding to customer inquiries via email or live chat
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Following up on customer feedback
Basic Social Media Management
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Monitoring comments and messages (community management),
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Replying to basic inquiries on social media,
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Curating content (finding relevant articles/posts to share).
Bookkeeping Service
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Accounts Payable: invoicing clients
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Accounts Receivable: invoices from suppliers
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Reconciliation of: - Accounts Payable - Accounts Receivable - Bank statements - Credit card statements - Petty cash
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Cloud package: Xero
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Setting up quotations: - Includes research for specific item costing - Quotes can be prepared in Excel before entering into Xero
What Our Clients Say
Organized and Efficient
"Frances has been instrumental in streamlining our administrative processes. Her attention to detail and ability to anticipate needs has saved us countless hours and helped us focus on growing our business."
Michael Johnson
CEO, Cape Town Design Co
Flexible and Committed
"I was drowning in admin tasks before finding Twala Admin Co. Frances has become an indispensable part of our team, handling everything from invoicing to client communications with professionalism and grace."
Sarah Nkosi
Independent Consultant
Resourceful
"Frances's bookkeeping support has transformed our financial processes. She's meticulous, reliable, and has simplified what was once our biggest operational headache. Worth every rand!"
David Mokaena
Founder, Joburg Startups
Let Me Take Your Business to the Next Level
Hear from business owners who have transformed their operations with our virtual assistant services.